Shopping Cart Terms

When placing an online order, you will be asked to review and agree to the following terms.

1. Delivery - Most items ship within 1-2 business days.  In the event an item is backordered you will be contacted by one of our customer service agents usually within 24 hours, Mon-Fri with the latest availability, or to arrange for a partial shipment.

2. Freight Charges - The freight quoted is for UPS ground service in the continental US based on estimates.  Our estimate may be inaccurate for some heavy or oddly shaped packages (such as cabinets or raceway). In these cases, we will contact you to authorize additional charges.

Alternate shipment methods are available for additional charges, and may be requested in the comments area.

3. Tax Exemption - For Maryland shipments:  If your organization is tax exempt, please furnish your tax exempt number in the comments field in the shipping area.  If your purchase is for resale, we will need a resale certificate on file.  If you have ordered before, you may indicate your customer code or previous order number in the comments field in the shipping area.  Otherwise, please visit http://in1.comp.state.md.us/sut/ to generate a resale certificate online and fax a signed copy to (410) 265-1646 (Please reference your order confirmation number).

4. Internet Errors - Internet connection problems, server status, and email delays are inevitable.  We will do everything in our power to fulfill your order in a timely fashion.  If you do not receive order confirmation, backorder status, and/or shipment confirmation messages via email, there may be a problem with your order.  Please contact us if you do not receive these messages.

Other Conditions of Use

Technical support

If you don't see what you're looking for in the on-line product offerting, ask your sales representative. We can custom build it for you or offer advice on the best place to find it. Our technical support staff is always ready to help with new ideas, technical questions, special orders, product development, product compatibility or any other phase of technical support.

Shipping

Per industry standards, Control Cable reserves the right to ship all bulk cable orders with a length variance of +/- 10%. If continuous length orders are required, an additional charge may apply.

Warranty

All of our manufactured products carry a one year warranty against defects in workmanship and materials. Distributed items are subject to the individual manufacturer?s warranties. Control Cable reserves the right to repair or replace, at our option, any defective material shipped to our facility.

Prices

Control Cable reserves the right to change prices as necessary without notice. We will also, on occasion, discontinue a product or upgrade a product to a more current model. Control Cable is not responsible for misprints in pricing within this website. Large orders can take advantage of our very attractive quantity discounts. When ordering larger quantities, be sure to ask our sales/service staff for special volume discounts.

Money back guarantee

All of our standard stock products come with a 30-day money back guarantee. Special order products, customized products, tools, testers and computer software are not returnable. If, for any reason, you are not completely satisfied simply call our Customer Service Department for a Return Authorization Number. Damage, alterations or misuse will cancel all product warranties and guarantees.

Customer returns

For any products that need to be returned, first contact the Customer Service Department for a Return Authorization (RA) Number. This number must be clearly written on the shipping label, Please do not write on the carton itself. Products MUST be repackaged with all original manuals, accessories and packing materials. Distributed items must be returned in the manufacturer's original factory carton along with all packing materials. Control cable will not accept any returns without all original materials. RA numbers are valid for 30 days. If your RA number expires before you get a chance to ship, you must contact Customer Service to obtain a new number. All returns must be shipped freight prepaid. Products returned COD without an RA number or not approved for return will be refused. Returns may be subject to a 15% restocking fee, or the Original Manufacturer's restocking fee per their terms and conditions.

Copyright:

All content included on the Control Cable, Inc. site, including all logos, graphics, photographic images, text and software is the property of Control Cable, Inc., or its suppliers, and is protected by U.S. and international copyright laws. All software used on this site is the property of Control Cable, Inc. or its software suppliers. The compilation of the content on this site is the exclusive property of Control Cable, Inc. Any use of this content, except for the express purpose of shopping or as a shopping resource, is forbidden. Any reproduction, modification, distribution, republication or display of content is strictly prohibited.

Except in connection with shopping or placing an order, the contents may not be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, reproduced or "framed" without the prior written permission of Control Cable, Inc. The permission granted herein terminates automatically if any terms or conditions of the Site are breached.

Disclaimer:

User agrees that the use of the Control Cable, Inc. site is at the User's own risk. Neither Control Cable, Inc., or its affiliates, officers, directors, employees, consultants or agents warrant that its site will be uninterrupted or error-free. Nor do they make any warranty as to the results that may be obtained from the use of the site, or as to the accuracy, reliability or currency of any information, content, service or merchandise provided.

THIS SITE IS PROVIDED BY CONTROL CABLE, INC. ON AN "AS IS " BASIS. CONTROL CABLE, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE, OR THE OPERATION OF THE SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CONTROL CABLE, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT SHALL CONTROL CABLE, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS OR LOST DATA) WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO, CONTRACT, NEGLIGENCE, TORT OR OTHER LEGAL THEORY, ARISING FROM THE USE OF THIS SITE.